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Your Q. Our A.

Questions and answers

  • What shipping methods do you offer?

    We offer USPS First Class shipping service. Shipping generally take 3 to 5 business days from the time you place your order to the time it arrives at your door. If you have additional shipping questions, please call us at (888) 985-0647.
  • Do Meridian Life Balance products ship to all 50 U.S. states?

    Yes, Meridian Life Balance products are sold and shipped to all 50 states.
  • Can I modify or change my order after it’s been placed?

    If you’ve placed an order with Meridian Life Balance and would like to change items or update your shipping address, please call our Customer Care team at (888) 985-0647. If the order has not already shipped, we’ll be happy to modify as needed. If the order has shipped, please follow our standard return and/or exchange process.
  • Can I cancel my order?

    Cancellations must be made prior to receiving your tracking information. If you need to cancel your order after it has been shipped, reach out to hello@meridianlifebalance.com to initiate a return.
  • Can I return a Meridian Life Balance product or order?

    We stand behind our products, and work hard to ensure that quality is our number one priority, and our customers know this drives everything we do and everything we formulate. That’s why we offer a 30-day risk free guarantee on all of our products. If you’d like to place a return or exchange, please reach out to hello@meridianlifebalance.com with your order number and the items you'd like to exchange or return, and we'll take care of the rest. All returns must be processed within 30 days of receiving the order and your order number must be provided to place a return. You will be refunded in full to your original form of payment, and credit card refunds typically take between 5 to 10 business days to appear on your statement. Please note, your original shipping charges will not be refunded. If you purchased one of our products through a Meridian Life Balance retailer, visit the original purchase location for your return or exchange.
  • What should I do if the products I received are damaged?

    If your product has been damaged or you notice any defects when you receive your order items, please save all packaging material and damaged goods and contact us at hello@meridianlifebalance.com.
  • What should I do if I received the wrong products?

    If you received a different product from the one you ordered, we apologize. Please contact us at hello@meridianlifebalance.com and we’ll be sure to get correct your Meridian Life Balance order right away!
  • Can I take Meridian Life Balance products with prescription medications?

    As with any dietary supplement, we recommend talking to your physician before adding Cannabinoid and CBD-based products to your routine.
  • What method do you use for extraction?

    We use a proprietary process that allows us to isolate CBD from the hemp extract.
  • What is the shelf life of CBD oil?

    Meridian Life Balance’s Restoring Botanical CBD Tincture is good for one year after the delivery date.
  • What does the CBD Tincture taste like?

    Our Restoring Botanical CBD Tincture is a neutral, largely flavorless product. It’s water soluble and will take on the taste of whatever you choose to pair it with.
  • How should I store Meridian Life Balance products?

    Meridian Life Balance products do not need to be refrigerated, but we recommend storing in a cool, dry place where products aren’t exposed to constant heat or light. If you prefer to take the Restoring Botanical CBD Tincture chilled, you can store it in your fridge without impacting the efficacy of the formulation.
  • Looking for batch reports?

    Look in our footer navigation for a link to our lab reports. If you have any additional questions, contact us at hello@meridianlifebalance.com.
  • How do I create an account?

    Click the icon next to the shopping back to create your account. As a registered account, you’ll be able to see and update your addresses, view current and previous orders, and receive our newsletter with CBD tips, product launches, exclusive promotions and more.
  • I’m having trouble logging into my Meridian Life Balance account.

    If you’ve forgotten your password, head to the login page and select “Reset Password.” An automated email will be sent to you containing your new password. If no email is received, check your spam folder or contact your email provider to ensure Meridian Life Balance emails will be received correctly to your inbox.